Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Mosaic & Tile Depot collects, uses, and protects the personal information you provide when visiting our website or interacting with our services.

01. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details, and order history.
• Account Information: If you register for an account or the VIP Trade Program, we collect login credentials and profile details.
• Device Information: IP address, browser type, device used, and how you interact with our website.
• Communication Data: Messages you send via our contact form, email, or chat.

02. How We Use Your Information

We use your information to:

• Process orders and deliver products
• Provide customer support and service updates
• Send order confirmations and shipping notifications
• Offer promotions, newsletters, and marketing communications (only if you opt in)
• Improve website functionality and user experience
• Verify professional status for VIP Trade Program applicants

03. How We Protect Your Information

We implement security measures to protect your personal data:

• Secure servers and encryption protocols (SSL)
• Limited access to sensitive information
• Routine monitoring for security vulnerabilities

However, no system is 100% secure. We encourage users to use strong passwords and safeguard their account details.

04. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only when necessary to:

• Process payments (e.g., Stripe, PayPal)
• Fulfill orders and handle shipping
• Send newsletters or marketing emails via secure platforms
• Comply with legal obligations or respond to lawful requests

05. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Track shopping cart contents
• Analyze website traffic and improve performance

You can control or disable cookies through your browser settings, but this may affect your site experience.

06. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Opt out of marketing communications at any time
• Withdraw consent or request data portability

To make any requests regarding your data, contact us at arantxa@mosaicsandtiledepot.com.

07. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have, please contact us to have the information removed.

08. Third-Party Links

Our website may contain links to external sites, such as manufacturer or distributor pages. We are not responsible for the privacy practices or content of those sites.

09. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our site constitutes acceptance of any changes.

Last updated: June, 2025.

10. Contact Us

For questions or concerns about this Privacy Policy or your data:

Email: sales@mosaicsandtiledepot.com - arantxa@mosaicsandtiledepot.com

Phone: (786) 409-4400
Address: 1376 NW 78th Avenue, Dora, Florida, 33126